Category: Written Communication

May 27

Write a Basic Business Letter that asks a Question

Content is King

Business letters – whether written to apply for a job, or per the title of this post, to ask a question – have certain basic requirements. There are at least three basic items to put on your checklist, each with its own sub-components. Each is noticeable, and each has its own significance. In order of …

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Sep 12

5 x 5 Client Communication

Signal to Noise - 5x5

Communicating with a potential or existing client – important stakeholders – needs to be on a level that’s either “readable” or “perfectly readable”. A signal of ‘5’ is perfectly readable. The same is true with the clarity of your message: ideally, you want another “5”. Signal and Clarity How do you know if your signal is clear, …

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Apr 04

Business Writing in the North American Market

Content is King

You feel good about your business communications skills, and are more or less confident about your business writing skills. Are these things enough? Business Writing Challenges If any of the following are true for you, then you need to either hone your business writing skills or work with an expert: English is not your first language, …

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Apr 20

Writing – Messages

Writing

When you are writing, keep in mind your key message or messages.

Mar 23

The Semicolon

Semicolon

And you thought this would be boring! The proper usage of commas and semicolons eludes most; myself included at times. One of my favourite resources for writing, citation, and punctuation rules is The Online Writing Lab at Purdue University. The OWL, as many call it, contains thorough resources for anyone who wants or needs to improve …

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Dec 09

Delivering Bad News

Bad News

Poor service, crossed-communication, awful performance … these, and more, are bad news scenarios. While some prefer hearing bad news straight up, one of the more effective ways to deliver it in written form is by using the indirect approach. This approach doesn’t skirt the negatives; it simply frames them. It’s a given that most people …

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